Returns & Refunds
Returns & Refunds
We want you to actually use the strap, not keep it in a drawer because it wasn't right. Here is exactly how returns work — no vague wording, no hidden conditions.
The 30 days start when your parcel is delivered
Not when you place the order, and not when it ships. Your 30-day window begins on the delivery date shown by the carrier. Because delivery takes 10–20 business days, this means you always get a full month with the product in your hands.
How to start a return
- Email us through the Contact page with your order number and the reason for the return.
- We reply within 24–48 hours with the return address and instructions. Do not send anything back before you receive this — parcels sent to the wrong address cannot be refunded.
- Post the item back to us. Keep your proof of postage and, if possible, a tracking number.
- Once it arrives and we have inspected it, we approve the refund.
Who pays for what
| Situation | Return postage | You get back |
|---|---|---|
| Faulty, damaged or wrong item sent | We pay — we reimburse your postage cost | Full price paid |
| Changed your mind / didn't suit you | You pay the return postage | Full price paid for the item |
We never charge a restocking fee. Your original shipping was free, so there is nothing deducted for it.
Condition of the item
Try it on, walk in it, see how it feels. Returns must come back in a resellable condition with the original packaging — not worn through a full training season, not washed, not damaged. If an item comes back unusable, we will contact you before making any decision.
Refund timing
Approved refunds are issued to your original payment method within 10 business days of us receiving and inspecting the return. Your bank or card issuer may take a few extra days to show it on your statement.
Sale and discounted items
Discounted items are returnable on exactly the same terms. Buying during a promotion does not remove your right to return.
Exchanges
The Precision Strap comes in one adjustable size, so most fit issues are solved by adjusting the strap rather than exchanging it — see the Size & Fit Guide first. If you want a different colour, return the original and place a new order; that is faster than a manual exchange.
Cancelling an order
Orders can be changed or cancelled free of charge within 24 hours of placing them. After that the order may already be packed for dispatch, and you will need to use the return process above.
Questions
If anything here is unclear, ask us before you buy — Contact us. We would rather answer a question than process a return.